Q. What are your prices?

A. Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.


Q. Do you have a minimum order quantity?

A. Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website.


Q. Can you supply the relevant documentation?

A. Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.


Q. What is the average lead time?

A. For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.


Q. What kinds of payment methods do you accept?

A. You can make the payment to our bank account, Western Union or PayPal: 30% deposit in advance, 70% balance against the copy of B/L.


Q. What is the product warranty?

A. We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.


Q. Do you guarantee safe and secure delivery of products?

A. Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.


Q. How about the shipping fees?

A. The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.


Q. Are you a factory or trading company?

A. We are the professional manufacturer / factory for customized sound toys, sound books for children and greeting cards sound chips and toys movement for 15 years more, located in Shenzhen, China. Welcome to your visit or factory audit.


Q. Can I take a sample for testing before placing an order?

A. Yes, sample is available for your testing in advance. Besides, factory available or customized sample are accepted. Pls contact us for more details for different samples. Thanks.


Q. What Trade terms do you provide?

A. Trade terms at EX-WORKS, FOB Shenzhen, China, FCA or DDP are accepted, because we have our cooperated and reliable forwarder / carrier for shipment.


Q. What's your main products?

A. Shenzhen HXS Electronics specialized in OEM & ODM baby educational toys with LED lights or sounds for over 15 years. With our own R&D team, all our items are customized by our customers and developed by our factory, which are in peak selling in Korea, United Kindom, United States, Singapore, France and etc.. Welcome to your contact if you have any creative ideas of children sound books, sound book panels, educational sound toys or learning machines. We believe our quality and price will be trusted and reliable for you.